Support

Need Help? We’ve Got You.

We want your experience with Finding Enigmas to be easy, fun, and stress-free. If you have a question, problem, or just need assistance with an order, you’re in the right place.

Order Questions

If you haven’t received a confirmation email or tracking number, check your spam folder first. Still can’t find it? Email us at nikki@findingenigmas.com and include your order number so we can help you faster.

Shipping Information

Most orders ship within 1–3 business days unless otherwise noted.

You’ll get a tracking email as soon as your order is on its way.

Business Hours

We’re a small, independent business based in Silverdale, Washington. Emails are checked Monday–Friday, 9 AM–4 PM PST, and we do our best to reply within 1 business day.

Friendly Reminder

We’re human (and proudly weird ones).

Kind messages always get answered faster than mean ones. 💜

Returns or Damaged Items

If something arrives damaged or incorrect, contact us within 48 hours of delivery. Include your order number, photos of the item, the shipping box, and all packing materials. Please keep all packaging until we finish the claim

Carrier Damage

Damage in transit is covered by the carrier. We will help you file a claim and will replace the item or issue a refund after the claim is approved. If the item is one of a kind and a replacement is not possible, we will process a refund after approval.

Buyer Responsibilities

Return shipping is the buyer’s responsibility unless the return is due to our error. We are not responsible for damage that occurs after delivery, misuse, or normal vintage wear. Packages marked “delivered” are not covered by us. Consider using a secure delivery location.

Our Mistake

If we sent the wrong item, we cover return shipping or we make it right

Refund Timing

Refunds are processed after we receive the item back or after the carrier approves the claim.

Time to see the Gifts